AI Tiny Desk · 2026-10-26

Refund policy

Service operator

Mingzhu Wang

Technical generation failures

A confirmed generation failure automatically restores the credits charged for that task once. A pending, delayed or unknown provider status is investigated before being classified as failed. Do not submit duplicate tasks while waiting.

Serious visual defects

Contact support within 7 days of completion with your task ID and a description of the problem. A missing or incorrect main subject, unusable output or severe corruption is reviewed as a possible defect. We may offer one redo or return the task credits. If a paid task cannot be remedied, we review a proportional monetary refund based on the price paid for the affected credits. Ordinary differences in style, a change of preference or performance on social media are not guaranteed outcomes.

Unused purchased credits

Request a refund of unused purchased credits within 14 days of purchase. Include your order ID and account email. For a partially used pack, we calculate the unused share from the amount actually paid, without repricing used credits at a higher pack price. Mandatory consumer rights apply regardless of these periods.

Duplicate or unauthorized charges

Report a suspected duplicate payment or unauthorized charge promptly. We verify the payment record and prevent duplicate credit delivery. A browser cancellation or closed checkout tab alone does not establish a charge or refund.

How refunds are handled

Email support@ai-tinydesk.com or sign in and use Help. We acknowledge requests within 48 hours and send a decision or progress update within 7 calendar days. Approved monetary refunds go through the original payment provider to the original payment method; bank posting times vary. Credits associated with a monetary refund are removed from the available balance to prevent reuse.

Contact support@ai-tinydesk.com.